Privacy Policy

At The Formula, we respect your privacy and are committed to protecting your personal information. This privacy policy explains what data we collect, how we use it, and how we keep it secure when you use our barber education platform.

Who we are

The Formula is a barber education platform providing training, resources, and educational content to barbers and grooming professionals.

We are responsible for the safe and lawful handling of your personal data in line with UK data protection laws.

Contact details:
Email: hello@theformulaeducation.co.uk
Website: www.theformulaeducation.co.uk

The information we collect

We may collect and store the following personal information:

Your name and contact details (email address, phone number)
Account and membership information
Payment and billing details
Course enrolments, progress, and completion records
Communications between you and The Formula
User-generated content (such as comments or feedback)
Website and platform usage data (via cookies and analytics)

We only collect information that is necessary to provide our services.

Why we collect your information

Your personal data is used to:

Create and manage your account or membership
Deliver educational content, courses, and resources
Track course progress and certifications
Communicate about updates, training, or support
Process payments securely
Improve our platform, content, and user experience
Meet legal, accounting, and regulatory obligations

How long we keep your information

We retain personal data only for as long as necessary:

Account and training records: kept while your account remains active
Payment records: retained for up to 6 years for accounting purposes
Support enquiries: retained for up to 12 months
Marketing communications: retained until you unsubscribe

You may request deletion of your account at any time, subject to legal obligations.

Who we share your information with

We do not sell your personal data.

We may share limited information with trusted third parties where necessary, including:

Payment processors
Learning management and hosting platforms
Email and communication service providers
Accountants or regulators where legally required

All third-party providers are required to keep your information secure and confidential.

Your data protection rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request corrections to inaccurate or incomplete data
Request deletion of your data (where legally possible)
Object to or restrict certain data processing
Request your data in a portable format

To exercise your rights, please contact us at hello@theformulaeducation.co.uk.

How we protect your data

We use appropriate technical and organisational measures to protect your information. Data is stored securely on trusted platforms, and access is restricted to authorised personnel only.

Cookies

Our website and platform use cookies to ensure proper functionality and to analyse usage patterns. You can manage or disable cookies through your browser settings at any time.

Changes to this policy

We may update this privacy policy occasionally to reflect changes to our services or legal requirements. The most current version will always be available on our website.

Thank you for trusting The Formula. We are committed to safeguarding your personal data and providing a secure and transparent learning experience.